Over the last decades, globalization and digitalization have created a broken link between the employees who deliver products and services to the market and the consumers who buy and use them. The whole point of a CX transformation is to bring customers and employees closer and try to reconnect them.
A connection is - by definition - a relationship in which a person or thing is linked or associated with something else. This implies a two-sided relationship.
Customers are now omnipotent gods: they are glad to say...
In May 2018, SQLI sponsored my professional growth by allowing me to attend a User Experience conference, in Lisbon. UXLX is an annual event that...
About six months ago, I joined the UX/UI team of a global luxury goods group, excited for the opportunity to take part in launching a new...
More than 50% of stores in France have not yet begun their digital transition. And those which have started to digitalise their business are...
What if you no longer needed to head into your local branch to get an offer on a mortgage to buy your main home? What if, with just a few clicks, you could walk away with your personal financing plan and mortgage in principle in less than 20 minutes? This is what Crédit Agricole next bank is offering its customers: the ability to choose their channel of interaction and a tool that is in line with their habits.
Following an invitation to tender launched in early 2018, Crédit Agricole next bank chose SQLI Switzerland to help it bring this project to fruition.
"While we were drawn to their responsiveness and engagement, in the end we were won over by the fact that SQLI's teams...