Over the last decades, globalization and digitalization have created a broken link between the employees who deliver products and services to the market and the consumers who buy and use them. The whole point of a CX transformation is to bring customers and employees closer and try to reconnect them.
A connection is - by definition - a relationship in which a person or thing is linked or associated with something else. This implies a two-sided relationship.
Customers are now omnipotent gods: they are glad to say...
Aujourd’hui tout va plus vite, plus loin, c’est un constat. Pour survivre, pour croître, il faut suivre le rythme et proposer à ses clients et...
Dans cette période inédite ou le e-Commerce semble être la seule alternative pour de nombreux commerçants, il convient de partager avec vous...
In May 2018, SQLI sponsored my professional growth by allowing me to attend a User Experience conference, in Lisbon. UXLX is an annual event that...
CES & NRF 2019 : vivez ces 2 salons phares de l'innovation avec le Lab SQLI
What if you no longer needed to head into your local branch to get an offer on a mortgage to buy your main home? What if, with just a few clicks, you could walk away with your personal financing plan and mortgage in principle in less than 20 minutes? This is what Crédit Agricole next bank is offering its customers: the ability to choose their channel of interaction and a tool that is in line with their habits.
Following an invitation to tender launched in early 2018, Crédit Agricole next bank chose SQLI Switzerland to help it bring this project to fruition.
"While we were drawn to their responsiveness and engagement, in the end we were won over by the fact that SQLI's teams...
SQLI Suisse a été récompensé pour ses compétences digitales le 7 novembre dernier à Münich dans le cadre du Business Executive Forum Oracle. La...