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Wednesday 24 June 2020

Don’t listen to your customers (if you will not act) CX Hard Truth Series – Episode 2

Blog

Over the last decades, globalization and digitalization have created a broken link between the employees who deliver products and services to the market and the consumers who buy and use them. The whole point of a CX transformation is to bring customers and employees closer and try to reconnect them.

What is a connection?

A connection is - by definition - a relationship in which a person or thing is linked or associated with something else. This implies a two-sided relationship.
Customers are now omnipotent gods: they are glad to say...

Thursday 23 April 2020

Le e-commerce B2B : le virage indispensable des PME comme des multinationales

Aujourd’hui tout va plus vite, plus loin, c’est un constat. Pour survivre, pour croître, il faut suivre le rythme et proposer à ses clients et...

Friday 17 April 2020

Comment rater son virage e-commerce en 5 étapes #digital

Dans cette période inédite ou le e-Commerce semble être la seule alternative pour de nombreux commerçants, il convient de partager avec vous...

Tuesday 14 April 2020

Evangelising UX beyond the UX team

In May 2018, SQLI sponsored my professional growth by allowing me to attend a User Experience conference, in Lisbon. UXLX is an annual event that...

Press releases

Tuesday 16 April 2019

Online loan solution: Crédit Agricole next bank shifts up a gear

Press releases

What if you no longer needed to head into your local branch to get an offer on a mortgage to buy your main home? What if, with just a few clicks, you could walk away with your personal financing plan and mortgage in principle in less than 20 minutes? This is what Crédit Agricole next bank is offering its customers: the ability to choose their channel of interaction and a tool that is in line with their habits.

More than blindly following orders: skills, advice and expertise

Following an invitation to tender launched in early 2018, Crédit Agricole next bank chose SQLI Switzerland to help it bring this project to fruition.

"While we were drawn to their responsiveness and engagement, in the end we were won over by the fact that SQLI's teams...

Wednesday 14 November 2018

SQLI Suisse récompensé pour son innovation digitale Award

SQLI Suisse a été récompensé pour ses compétences digitales le 7 novembre dernier à Münich dans le cadre du Business Executive Forum Oracle. La...

Thursday 08 November 2018

Turnover Q3 2018

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Thursday 17 May 2018

Q1 2018 turnover: +12.9%

  • Momentum in line with targets
...